Privacy Policy

Urban Power Tools Sale and Service ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, website, or use our sale and repair services.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information"). This includes:

  • Contact Information: Name, email address, phone number, delivery address, and billing address.

  • Transaction Data: Details about products purchased, repair services requested, tool serial numbers, payment methods, and receipt history.

  • Service & Repair Data: Information regarding the condition, brand, model, and service history of equipment brought to our workshop.

  • Technical & Website Data: IP address, browser type, device information, and browsing actions when you access our online platforms.

2. How We Use Your Information

We use the collected information for business purposes, including:

  • Processing purchases, invoices, payments, and product deliveries.

  • Managing equipment diagnostic requests, repair work orders, and service notifications.

  • Validating tool warranties and coordinating warranty claims with manufacturers.

  • Communicating with you regarding order updates, estimate approvals, or ready-for-pickup notices.

  • Improving our product inventory, repair services, website functionality, and customer support.

  • Complying with legal obligations, tax laws, and financial record-keeping requirements.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only under the following circumstances:

  • Authorized Service Providers: Third-party logistics, payment processors, or IT software providers who assist in our business operations under strict confidentiality.

  • Tool Manufacturers: Brand representatives for official warranty registration, safety recall notifications, or technical service escalations.

  • Legal Requirements: When required by law, court order, or governmental regulations to protect our rights, customer safety, or prevent fraud.

4. Data Security

We implement appropriate technical and administrative security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Physical records in our store/workshop and digital records in our management systems are restricted to authorized personnel only.

5. Data Retention

We retain your personal information and service history for as long as necessary to fulfill the purposes outlined in this policy, service tool warranties, resolve disputes, and satisfy legal or accounting obligations.

6. Your Data Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or request the deletion of your personal data held by us.

  • Request a copy of your transaction or service history.

  • Opt-out of non-essential promotional communications at any time.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website or digital materials may contain links to external third-party sites (such as tool manufacturer pages). We are not responsible for the privacy practices or content of these third-party websites.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal requirements or operational practices. The updated version will be indicated by the "Last Updated" date at the top of this page.

www.urbanpowertools.com website is owned by Urban Power Tools, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by www.urbanpowertools.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using www.urbanpowertools.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the www.urbanpowertools.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via urbanpowertools2026@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

  • The right to be informed.

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object.

  • Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support1@urbanpowertools.com or urbanpowertools2026@gmail.com.